By placing a pre-order item/s, your entire order will be shipped when all products become available. Which is usually no later than 30 days. (If you urgently need a product that is in stock before the pre-order item is available, please place two separate orders).

We ship worldwide!

For our U.S., Canada, and Mexico customers, you can shop directly on our U.S. site: us.happystaffyco.com. Your orders will be shipped from our warehouse in Utah!

For Australia, Europe, and the rest of the world, orders will be dispatched from our AU warehouse.

We’ll get your order out the door in 1-2 business days! Once it’s shipped, you’ll get tracking details to follow your pup’s goodies.

hello@happystaffyco.com for all enquiries. Our team are available to answer your questions from Monday - Friday during business hours.

Once you have finalised your order you will receive tracking information within 48 hours. Unless you have ordered a ‘Pre-order’ item and in that case, you will receive the tracking information once Item(s) have been dispatched.

Yes! You will receive a welcome discount to use on your first order when subscribing to our newsletter this will also keep you up to date with our latest promotions.

Standard shipping is just $9.95, and it’s free for orders over $99! International rates are calculated at checkout.

Happy's in our name so we don't want you to settle for anything less. If you and your best mate aren't 100% satisfied with your products, we offer a 30 day money back guarantee.

All you have to do is get in touch with one of our Happy team members, cover the cost of shipping and we'll sort out the rest.

Just make sure your product is in its original condition (e.g., for beds, this means no wear, tear or stains) and that you hold onto the original packaging.

Once we've received it and assessed the product, we'll donate it to a local animal charity and refund you in full. As we donate returned products to charity, our 30 day money back guarantee does not cover toys that have been used or chewed.

For more information on toy durability, check out our Chew-o-meter.

If you think your Happy Staffy product isn't performing quite right or has a fault, let us know and we will do our best to fix it as quickly as possible.

If your furry friend manages to demolish their Chewzilla® Toys within 90 days, we'll replace them for free!

Here's how it works:

If your pup destroys their toy, simply snap a photo and send it over to us. We'll assess the damage and if your toy qualifies for a replacement, we'll send it out to you for free.

Please note: Chew marks resulting from normal wear and tear are not covered by this guarantee. Our Chewzilla® Guarantee is only available for Chewzilla® Collections and not individual Chewzilla toys.

For more information on toy durability, check out our Chew-o-meter.