Terms of service

Updated as of January 23, 2026

OVERVIEW

This website is operated by Happy Staffy Co., Australia's #1 Staffy brand, catering primarily to Staffy dogs. We design a range of products that are tried and tested by Staffies, for Staffies, ensuring the highest quality and suitability for this breed. Since our launch, we have expanded our product range to suit a variety of dog breeds, making us a trusted destination for top-quality dog products. We offer our products at happystaffyco.com (for AU) and us.happystaffyco.com (for US).

Throughout the site, the terms “we,” “us,” and “our” refer to Happy Staffy Co. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By placing an order through our website, you agree that any order accepted by Happy Staffy Co constitutes a binding contract between you and Happy Staffy Co, governed by these Terms of Service, our Refund Policy, and our Privacy Policy.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions.

This site may contain historical information, which is provided for reference only. We reserve the right to modify the site at any time but have no obligation to update information.

Our products are designed for their intended use only. While some products are designed for durability, no product is indestructible. Damage caused by chewing, digging, misuse, or unsupervised use is not considered a manufacturing defect and is not covered unless expressly stated under a specific guarantee.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. All prices are displayed in the local currency of the relevant store (AUD for AU, USD for US).

We shall not be liable for any modification, price change, suspension, or discontinuance of the service or product.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to ourRefund Policy.

We have made every effort to display product images, descriptions, and specifications as accurately as possible. However, product descriptions, images, and dimensions are provided for reference only, and minor variations may occur due to manufacturing updates, materials, or display differences.

We reserve the right to limit sales to any person, geographic region, or jurisdiction, and to limit quantities of products or Services.

We do not warrant that the quality of any products, Services, or information purchased will meet your expectations.

Our products are designed for their intended use only. While some products are designed for durability, no product is indestructible. Damage caused by chewing, digging, misuse, or unsupervised use is not considered a manufacturing defect and is not covered unless expressly stated under a specific guarantee.

Delivery times provided are estimates only and are not guaranteed. Happy Staffy Co is not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss and title for products pass to you upon handover to the carrier.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order.

You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account details so we can complete transactions and contact you.

For more details, please review our FAQs.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor control.

These are provided “as is” and “as available,” without warranties of any kind. Use is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and Services may include materials from third parties.

We are not responsible for examining or evaluating third-party content, nor liable for damages from use of third-party goods, Services, or websites.

Please review carefully the third-party's policies before engaging in transactions.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

By submitting content (comments, suggestions, creative ideas, proposals, etc.), you grant us the right to use such content without restriction.

You agree not to submit unlawful, abusive, obscene, defamatory, or infringing material.

You are solely responsible for any submissions you make and their accuracy.

To the maximum extent permitted by law, Happy Staffy Co shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, business, or data, arising from the use of our website or products.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, and offers. We reserve the right to correct such errors and to update or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content:

• for unlawful purposes;
  
  

• to solicit others to perform unlawful acts;
  
  

• to violate international, federal, or local laws;
  
  

• to infringe intellectual property rights;
  
  

• to harass, abuse, insult, harm, or discriminate;
  
  

• to submit false or misleading information;
  
  

• to upload viruses or malicious code;
  
  

• to spam, phish, or scrape.
  
  

SECTION 13 – DISCLAIMER OF WARRANTIES

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Happy Staffy Co., its directors, employees, affiliates, and suppliers shall not be liable for any injury, loss, claim, or damages of any kind arising from your use of the Service or products.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Happy Staffy Co. and its affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found unenforceable, such provision shall be severed, and the remainder of the Terms shall remain in effect.

SECTION 17 – TERMINATION

We reserve the right to suspend or terminate access to our website or services immediately and without notice if these Terms are breached, including misuse of products, fraudulent activity, or abuse of policies. You may terminate at any time by ceasing to use our site.

If we suspect a breach, we may terminate this agreement without notice.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the site constitutes acceptance of changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@happystaffyco.com.