Return Policy

At Happy Staffy Co, we take pride in the quality of our products and the satisfaction of our customers. If you find a product to be faulty upon delivery, we're here to help.

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return and refund.

Refund and return eligibility

To be eligible for a refund, your item must be:

• Unused, unchewed, and undamaged
• In its original condition, with tags and packaging intact
• Arrived damaged/faulty
• Accompanied by a receipt or proof of purchase

Items that show signs of chewing, digging, misuse, or wear are not eligible for return.

Specific product guarantees 

Some products are covered by extended guarantees, which apply in addition to our standard 30-day return policy:

Chewzilla® Ultra Tough Toys — covered by our 90-Day Replacement Guarantee. If your dog genuinely breaks a Chewzilla toy within 90 days (broken means snapped or chunks missing - not the normal teeth marks and surface wear of a well-loved chew), send us a photo and we'll ship a replacement. You keep the broken toy - no need to post anything back.

Chew-Proof Outdoor Bed — covered by a 12-month chew-proof guarantee on the original bed mat only

These guarantees are intended to provide replacements rather than refunds, subject to assessment.

How to start a return

To request a return, please contact us at hello@happystaffyco.com and include a photo of the damage.

All returns must be approved first. Items sent back without prior approval will not be accepted.

If your return is approved, we’ll provide instructions on how and where to send your item.

Damaged or incorrect items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged in transit, or incorrect.

Non-returnable items

The following items are not eligible for return:

• Items that have been used, chewed, or damaged
• Items damaged due to chewing, digging, or misuse
• Gift cards
• Freebies
• Treats and supplements — due to health and safety reasons, treats and supplements can't be returned or exchanged. If something's not right with your order - wrong item, damaged in transit, or a quality concern - email hello@happystaffyco.com and we'll sort it out.

Our toys are durability-rated but not indestructible. Damage caused by chewing is not considered a manufacturing defect.

Exchanges

The fastest way to ensure you receive your preferred item is to return the eligible item and request a swap

Swaps can only be processed once we receive:

• A tracking number for the return shipment
  
  

• A photo of the postage receipt
  
  

• A clear photo of the returned item
  
  

Once these are provided and the return is approved, we’ll arrange the swap accordingly.

Refunds

Once we receive and inspect your approved return, we’ll notify you of the outcome.

If approved, refunds are issued to the original payment method within 10 business days. Bank processing times may vary.

If more than 15 business days have passed since approval, contact hello@happystaffyco.com.

Thank you for understanding our return policy. We strive to provide you with the best possible service and products that make both you and your puppy happy!

Happy Staffy Co. reserves the right to refuse a return or exchange for any item that does not meet the above requirements.

Safe play, always

Our toys are built tough, but no toy is indestructible - and safe chewing is a team effort. To keep playtime safe:

• Supervise play, especially with a new toy or a powerful chewer.
• Check toys regularly. Normal wear (teeth marks, grooves, small slivers) is fine - but if a toy is cracked through, has loose chunks, or is worn down small enough to swallow, retire it straight away.
• Choose the right Chew Meter level for your dog's size and chewing style. A toy that's too easy for a power chewer wears fast.
• If your dog swallows a piece of any toy, contact your vet promptly.

Questions about the right toy for your dog? Email hello@happystaffyco.com - we're happy to help you choose.